Privacy Policy

1. Introduction

SOLAT ("we", "our", "us") is committed to protecting your privacy and handling your personal data with transparency, security, and respect. This Privacy Policy explains how we collect, use, store, and protect personal data when you visit our website, use our products (including Tube-Mate), or interact with us in any other way.

We follow the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.

By using our website or services, you agree to this Privacy Policy. If you do not agree, please do not use our services.

2. Who We Are

SOLAT is an AI consulting and product company focused on building intelligent systems that help people and businesses think smarter, work better, and learn faster.

Contact email: contact@solat.io

3. What Personal Data We Collect

The data we collect depends on how you interact with the SOLAT website and products such as Tube-Mate.

3.1 Data you provide directly

• Email addresses (for example, when you subscribe to a newsletter, submit a contact form, or sign up for a product).
• Account details such as name, email address, and password when you create an account for Tube-Mate or other SOLAT products.
• AI inputs and queries, including video URLs, prompts, chat messages, and summary requests submitted through Tube-Mate or other AI tools.
• Uploaded files where supported, such as documents or media provided to enable AI processing or product functionality.

3.2 Data we collect automatically

When you visit the SOLAT website or use our products, we may automatically collect:

• Device and browser information
• IP address and general location (city/country level)
• Pages visited, clicks, and navigation paths
• Session duration and performance metrics
• Cookie identifiers and similar tracking data

This information is typically collected via analytics and product tools such as PostHog, Google Analytics, Plausible, or similar platforms.

3.3 Payment information

When you make a purchase for SOLAT products (now or in future offerings), payments are processed securely by third-party providers such as Stripe or Paystack. We do not store your full payment card details on our own servers. Limited payment-related information (such as transaction IDs, last 4 digits of a card, or billing status) may be stored to manage your subscription, invoicing, or support.

4. How We Use Your Data

4.1 To provide and improve our products

We use your data to deliver and improve SOLAT products and services, including:

• Providing Tube-Mate summaries and AI features
• Processing video URLs, prompts, and uploaded content
• Maintaining and securing your account
• Monitoring performance and reliability
• Developing new features and capabilities

4.2 To communicate with you

We may use your contact details to:

• Send account-related notifications and updates
• Inform you about changes to products or policies
• Respond to support requests or enquiries
• Send newsletters or product announcements if you have opted in

4.3 For security and compliance

We may process data to detect and prevent fraud, abuse, or misuse of our services, to enforce our Terms of Service, and to comply with legal obligations.

5. Legal Bases for Processing (UK GDPR)

We rely on the following legal bases under the UK GDPR to process your personal data:

• Contract (Article 6(1)(b)): To provide a product or service you have requested, such as Tube-Mate access or account features.
• Consent (Article 6(1)(a)): For certain activities, such as sending newsletters or using non-essential cookies, we rely on your explicit consent.
• Legitimate interests (Article 6(1)(f)): To run analytics, improve our services, and ensure the security and performance of our systems, where such interests are not overridden by your rights.
• Legal obligations (Article 6(1)(c)): To meet any regulatory or legal requirements, for example, accounting, fraud prevention, or responding to lawful requests.

6. AI & Automated Processing

When you use Tube-Mate or other SOLAT AI tools, we process:

• Prompts, queries, and chat history
• Video URLs and related metadata
• Transcripts or extracted content
• Generated summaries and responses

This processing is necessary to deliver the AI functionality you request and to maintain and improve product performance. We do not sell AI data or use it for targeted advertising. We may use aggregate and anonymised data to train or refine models, improve relevance, and prevent abuse.

7. Data Sharing

We may share your data with carefully selected third parties who act as our data processors and support the operation of SOLAT products. These may include:

• Cloud hosting providers (e.g., Render, Vercel)
• Analytics platforms (e.g., PostHog, Google Analytics, Plausible)
• Payment processors (e.g., Stripe, Paystack)
• Email delivery services (e.g., Mailgun, Resend)
• Error monitoring or logging tools (e.g., Sentry)

We require all such parties to handle your data securely and in accordance with applicable data protection laws. We do not sell your personal data.

8. International Transfers

Some of our service providers may be located outside the United Kingdom. Where this is the case, we ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent mechanisms, to protect your personal data.

9. Data Retention

We retain your personal data only for as long as necessary to:

• Provide the services you request
• Meet legal or regulatory requirements
• Resolve disputes and enforce agreements
• Maintain security and service continuity

AI queries and history may be stored for a reasonable period to support features like conversation continuity, usage review, and abuse prevention. You may request deletion of your data as described below.

10. Your Rights (UK GDPR)

Under the UK GDPR, you have the following rights in relation to your personal data:

• Right of access: You can request a copy of the personal data we hold about you.
• Right to rectification: You can ask us to correct inaccurate or incomplete data.
• Right to erasure: You can request deletion of your data in certain circumstances (the "right to be forgotten").
• Right to restriction: You can ask us to limit how we use your data in certain situations.
• Right to data portability: You can request that we provide your data in a structured, commonly used, machine-readable format where technically feasible.
• Right to object: You can object to certain types of processing, including direct marketing or processing based on legitimate interests.
• Right to withdraw consent: Where we rely on consent, you can withdraw it at any time without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, please contact us at contact@solat.io. We may need to verify your identity before completing your request.

11. Cookies

We use cookies and similar technologies to run our website and products, remember your preferences, and understand how users interact with SOLAT services. These may include both essential cookies (required for the site to function) and non-essential cookies (such as analytics).

For more information, please see our dedicated Cookie Policy.

12. Children's Data

SOLAT products are not intended for children under the age of 13. We do not knowingly collect personal data from children under 13. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our products, legal requirements, or privacy practices. The "Last updated" date at the top of this page indicates the most recent version. We encourage you to review this page periodically.